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employment

iQor Holdings US Inc.

Shoots v. iQor Holdings US Inc.
Court File No. 0:15-cv-00563-SRN-SER

This is a lawsuit to recover straight time and overtime pay for call center workers employed by iQor. The Amended Complaint we filed on April 3, 2015 alleges that iQor uses a timekeeping system called TimeQey that systematically underpays workers employed as contact center agents, customer care agents, collections agents, new business agents, student loan agents, and sales agents (collectively, “CCAs”). More specifically, the Amended Complaint alleges that iQor’s timekeeping system does not pay CCAs for time when their computers are “idle” for two minutes or more, regardless of whether CCAs performed compensable work or should otherwise be paid for the time. In addition, the Amended Complaint alleges that iQor failed to compensate CCAs for the full duration of their rest breaks. The Amended Complaint seeks to recover unpaid wages at CCAs’ regular pay rate, known as straight-time wages, unpaid overtime wages, and other damages and penalties.

Nichols Kaster is working on this matter with attorneys Douglas L. Micko and Vildan Teske of Teske, Micko, Katz, Kitzer & Rochel, PLLP.

Type of Case

Unpaid Overtime/Minimum Wages

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Additional Information

What Time Frame Is Covered?

The statute of limitations for overtime claims under federal law is two or three years from the date the employee’s consent form is filed with the Court. The statute of limitations for the various state law claims vary by state.

Do I Have To Pay Anything?

You do not have to pay anything to participate in the lawsuit. The attorneys involved in this case are handling it on a contingency basis, which means the attorneys will only be paid if the lawsuit is successful in obtaining relief either through a settlement or a final judgment, and that payment of attorneys’ fees and costs will only come out of that settlement or final judgment.

What About Retaliation?

The law protects you from retaliation for asserting your rights, and if you suffer retaliation, you may be able to assert additional claims. If you currently work for iQor and you feel you are the victim of retaliation for participating in this lawsuit, contact us immediately.

How Long Will This Case Take?

The Court has not yet issued a scheduling order in this matter. The length of this kind of lawsuit varies from case to case, but they typically last two to three years.

How Do I Learn More?

To learn more about this case, feel free to contact the case clerk, Danielle Kahler at dkahler@nka.com or call toll free at (877) 448-0492, ext. 214.

How Can I Help?

We are interested in speaking with anyone who has worked for iQor as a CCA at any location in the United States within the last three years to learn more about the TimeQey system and iQor’s policies. You may contact our case clerk, Danielle Kahler at dkahler@nka.com or call toll free at (877) 448-0492, ext. 214.

Case Updates

  • October 12, 2016

    IQor Holdings US Inc. Update

    We are in the discovery stage of the case, which will continue into early next year. We are exchanging information with iQor regarding our claims and the company’s defenses. We will be taking the company’s deposition in late October.

    If any of your contact information changes or should you have any questions, please feel free to contact our Class Action Clerk Edwin Torres at etorres@nka.com.

  • August 23, 2016

    iQor Holdings US Inc. Update

    We met with the Magistrate Judge assigned to our case on June 21, 2016, to discuss setting case deadlines. We are now in the discovery stage of the case, where we will exchange information with iQor regarding our claims and the company’s defenses.

    If any of your contact information changes or should you have any questions, please feel free to contact our Class Action Clerk Edwin Torres at etorres@nka.com.

  • March 11, 2016

    iQor Holdings US Inc. Update

    The judicial notice period ended on January 12, 2016, and the deadline to join the case has passed. The collective has grown to over 3,000 contact center agents, and we are excited by the number of people who have joined.  We have received payroll and timekeeping data from iQor and are in the process of analyzing the data to determine damages.   We have also scheduled mediation session for this spring, April 19th.  If you have questions, please contact the case clerk, Stephen Nicksic, snicksic@nka.com, 612-256-3241.

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