Frequently, call center employees are paid for a set timeframe, such as 8:00 a.m. to 5:00 p.m., or paid based on the time they are logged into a phone system. However, they may be required to be at their workstations to perform work activities before and/or after the shift without being compensated for this extra time. The unpaid work activities may include, but are not limited to, booting up computers, logging into computer applications, logging into telephone systems, and reviewing emails and voicemails.

This practice violates the law. Employees are required to be paid for all their time worked. Nichols Kaster has successfully represented call center employees from across the country to recover these unpaid wages.

If you are required to be at your workstations to perform work activities before and/or after your shift without being compensated for this extra time, you may be eligible to make a claim for damages. If you have questions about this investigation or would like to discuss your potential claims, please contact us.